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What You Need to Know BEFORE Booking

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Cancellation Policy

  • To secure your therapeutic service or Urban Sweat Experience, payment is due at the time of booking. We ask for a 24-hour notice for any cancellations or rescheduling of therapeutic services and 4-hour notice for any cancellations or rescheduling for Urban Sweat appointments. Failure to cancel or reschedule within this time frame or missing a scheduled appointment will result in a full charge for the service, with no option for a credit to Raffa account or rescheduling. 

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Urban Sweat Policy

  • Whisper zone

  • No electronics zone

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