Question 1

What do I need to bring for Urban Sweat?

Accepted Answer

​Ideal
Non-glass refillable water bottle 
(Flavored and filtered water provided)
Two towels
Comfortable clothing to sweat in
Optional
Flip Flops
Bathing Suit 
Book to read (no electronics)

Question 2

What do I need to bring for Yoga?

Accepted Answer

You Should Bring:
Bring a Yoga Mat
Non-glass Water Bottle
Towel
 
Each Yoga Studio Provides:
Blocks
Straps
Bolsters
Blanket
​
You are welcome to bring your own props. If you forget your mat, you can rent one for $5.

*leave valuables at home, Raffa is not responsible for lost or stolen items.

Question 3

It's My First Time, What Do I Do?

Accepted Answer

For Yoga Classes:

You can view our full yoga schedule and book your first class directly—your Raffa account will be created during checkout. No need to create an account first! Just find the class that calls to you and we’ll walk you through the rest.

For Spa & Therapeutic Services:

Browse our Spa & Therapeutic calendar to explore available services and appointment times. When you book your session, you’ll also create your Raffa account in the same step—it’s quick, simple, and secure.

Need help? Feel free to reach out to us or use the web chat—we’re happy to guide you through your first visit!

Question 4

I downloaded the Momence app but can’t access my full profile or account — what should I do?

Accepted Answer

The Momence app is great for quick tasks like booking classes, purchasing passes, or sending us a message.

For full access to your account—including managing your membership, updating payment methods, and more—please use the Momence website. It’s mobile-friendly and offers a more complete view of your account.

Question 5

Can I share yoga passes or my services with someone else?

Accepted Answer

Yes! You are welcome to share any passes or services on your account with other guests. Call or ask the front desk to share one-time or link your accounts for multiple uses!

If you'd like to transfer services or passes to another account, please contact managerraffa@gmail.com

Exclusions: New to Yoga Package, Unlimited Yoga Memberships and Contracts

Question 6

Do you have showers?

Accepted Answer

Yes! For Urban Sweat Spa guests, we have showers stocked with Shampoo, Conditioner, and Body Wash. The changing room is also equipped with lockers to store your belongings, a hair dryer, mirrors, and benches.

Question 7

Can I rent a towel or a yoga mat?

Accepted Answer

Yes! We rent towels and yoga mats for $5 at the front desk.

Frequently Asked Questions